| Change Machines |
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Change Machine details: Some of our kiosks have a change machine for customer convenience. These have been programmed to only accept $5 and $10 notes. In return, customers will receive $1 coins. The change machines also accept silver and gold coins in exchange for $1 coins. In the event that your note gets stuck in the change machine: We suggest you contact the centre's security to see if they can assist you with removing the blocked note. If this fails, then please call the support line immediately to notify us of the problem. We will need to know your location, and will then ask you to send an email to the address below with your contact details. We will send a technician to check the change machine for any blockages prior to reimbursing you. This is to prevent any false claims for reimbursement. If you notice any problems with the change machine (people have been known to put cardboard in the slots to stop them from being used by legitimate customers) please contact us ASAP so we can arrange for it to be repaired. Phone: Call our support line: 0433 032 420 Support line operating hours: Monday-Saturday 9am-5pm Sunday 10.30am-4pm These are QLD trading hours, with support line closed all QLD public holidays Email: If support phone is engaged or outside above hours, please email:
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with appropriate your name, kiosk location and details of occurrence. |
