| Refund Policy for Kiosks |
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Method of Refund: Time or Print Credit Refund given for (but not limited to): - Failure to register coin insertion - Failure of kiosk session to start - Session freezing - Failure to Print (this does not include if the kiosk is set to 'printing unavailable' and the customer did not read this message prior to inserting $2 to start a session) Kiosks are monitored remotely and technical support staff can verify the nature of a fault. False reports can be detected immediately. Information required from customer: - Customer must provide point of purchase details/kiosk location and station number - Customer to outline nature of fault with service - Customer must provide valid name and contact details for our database. This is required information to issue credit. Hi-Speed policy Details: Once receiving a Technical Support Call support staff can remotely assist customer on kiosk through the following actions: - Technical Staff can access computer and resolve issue on current computer with credit being restored; - Customer can be moved to an alternate station and issued with credit, or alternately be provided with credit when next at a kiosk; - If fault requires manual on-site assistance from Technical/Maintenance staff, customer will be issued with credit to be utilized next time they are on a kiosk, or if possible relocate to another kiosk location. If customer has emailed query, they will receive email confirmation and instructions on how to access credit next time they are at a kiosk. Phone: Call our support line: 0433 032 420 Support line operating hours: Monday-Saturday 9am-5pm Sunday 10.30am-4pm These are QLD trading hours, with support line closed all QLD public holidays Email: If support phone is engaged or outside above hours, please email:
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with appropriate details as outlined in Refund Policy. |
